Requires improvementrated 5 years ago
Rating from June 2021 (more than 2 years ago)
- Norwich, NR10 3JU
Extra Hands of Heacham Limited - Heacham Office
Extra Hands of Heacham Limited - Heacham Office is a home care service in Kings Lynn, run by Extra Hands of Heacham Ltd. CQC rated it Good overall in October 2021 (last checked 20 October 2021). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
13-14 Heacham Hall Industrial Units, Hunstanton Road, Heacham, Kings Lynn, Norfolk, PE31 7JT
What CQC says
Overall rating
Goodrated 4 years ago (20 October 2021)
The service is performing well and meeting expectations.
Down from Outstanding, 13 April 2019.
Read the CQC report (opens in a new tab)Last checked by CQC: 20 October 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 4 years ago (20 October 2021)Is it effective?
Goodrated 4 years ago (20 October 2021)Is it caring?
Goodrated 4 years ago (20 October 2021)Is it responsive to people’s needs?
Goodrated 4 years ago (20 October 2021)Is it well-led?
Goodrated 4 years ago (20 October 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Outstanding13 April 2019Read the report (opens in a new tab)
- Good27 July 2016Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people, Drug and alcohol misuse, Eating disorder
- Registered since
- 4 January 2011
- Local council area
- Norfolk
Who runs it
- Provider
- Extra Hands of Heacham Ltd
- Kind of provider
- Company or organisation