Goodrated 4 years ago
Rating from October 2021 (more than 2 years ago)
- Kings Lynn, PE31 7JT
Extra Hands of Heacham Limited - Broadland Office
Extra Hands of Heacham Limited - Broadland Office is a home care service in Norwich, run by Extra Hands of Heacham Ltd. CQC rated it Requires improvement overall in June 2021 (last checked 12 June 2021). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Unit A10 Abbeyfarm Commercial Park, Southwell Road, Horsham St Faiths, Norwich, Norfolk, NR10 3JU
What CQC says
Overall rating
Requires improvementrated 5 years ago (12 June 2021)
The service is not performing as well as it should.
Last checked by CQC: 12 June 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 5 years ago (12 June 2021)Is it effective?
Goodrated 7 years ago (2 October 2019)Is it caring?
Goodrated 7 years ago (2 October 2019)Is it responsive to people’s needs?
Goodrated 5 years ago (12 June 2021)Is it well-led?
Requires improvementrated 5 years ago (12 June 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from June 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people, Drug and alcohol misuse, Eating disorder
- Registered since
- 4 January 2011
- Local council area
- Norfolk
Who runs it
- Provider
- Extra Hands of Heacham Ltd
- Kind of provider
- Company or organisation