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West STSS (Short Term Support Service) Hexham

West STSS (Short Term Support Service) Hexham is a home care service in Hexham, run by Northumberland County Council. CQC rated it Outstanding overall in September 2023 (last checked 5 September 2023).

  • Home care

Dene Park House, Corbridge Road, Hexham, Northumberland, NE46 1HN

What CQC says

Overall rating

Outstandingrated 3 years ago (5 September 2023)

The service is performing exceptionally well.

The same as the rating before it (Outstanding, 16 March 2018).

Read the CQC report (opens in a new tab)

Last checked by CQC: 5 September 2023.

See this service on the CQC website (opens in a new tab)

The five key questions

CQC rates each service on five questions. Each has its own rating.

  • Is it safe?

    Goodrated 3 years ago (5 September 2023)

  • Is it effective?

    Goodrated 8 years ago (16 March 2018)

  • Is it caring?

    Outstandingrated 8 years ago (16 March 2018)

  • Is it responsive to people’s needs?

    Outstandingrated 8 years ago (16 March 2018)

  • Is it well-led?

    Goodrated 3 years ago (5 September 2023)

Not sure what the ratings mean? Read how CQC ratings work.

Understanding this rating

Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.

This rating is from September 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.

CQC rated it Outstanding overall. It rated “Safe” as Good. It rated “Effective” as Good. It rated “Well-led” as Good.

Questions you could ask

  • What has changed since the last inspection?

How often CQC looks again

There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.

See this service on the CQC website (opens in a new tab)

More about how CQC works, with sources

Earlier ratings

Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.

About this service

Type of care
Home care
Who it supports
Everyone
Registered since
27 January 2011
Local council area
Northumberland

Who runs it

Provider
Northumberland County Council
Kind of provider
Company or organisation

Other services from this provider

and 1 more.

Care Comparison

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