Outstandingrated 7 years ago
Rating from June 2019 (more than 2 years ago)
- Stoke-on-trent, ST6 5UN
The Willows
The Willows is a care home in Stoke On Trent, run by Independent Support Limited. CQC rated it Good overall in August 2018 (last checked 7 August 2018). It has 12 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a learning disability or autism.
- Care home without nursing
69-99 Greenbank Road, Tunstall, Stoke On Trent, Staffordshire, ST6 7EZ
What CQC says
Overall rating
Goodrated 8 years ago (7 August 2018)
The service is performing well and meeting expectations.
Up from Requires improvement, 13 January 2017.
Read the CQC report (opens in a new tab)Last checked by CQC: 7 August 2018.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 8 years ago (7 August 2018)Is it effective?
Goodrated 8 years ago (7 August 2018)Is it caring?
Goodrated 8 years ago (7 August 2018)Is it responsive to people’s needs?
Goodrated 8 years ago (7 August 2018)Is it well-led?
Goodrated 8 years ago (7 August 2018)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from August 2018. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement13 January 2017Read the report (opens in a new tab)
- Requires improvement29 July 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability, Learning disability or autism, Mental health needs, Younger adults
- Number of beds
- 12
- Nursing care
- No, personal care only
- Registered since
- 28 August 2015
- Local council area
- Stoke-on-Trent
Who runs it
- Provider
- Independent Support Limited
- Kind of provider
- Company or organisation